Codafication

Our beloved hero product, Virtual Assist has had a makeover. Let’s take a look at what this shiny new package has to offer!

Virtual Assist 2.0 is here

Team Codafication

Mackenzie Kerridge

Everything you need to know about Virtual Assist

Virtual Assist

The basics of using Virtual Assist in your business.

How to Use Virtual Assist - a Walk-through

Understand the main components of Virtual Assist and their requirements before getting started.

Virtual Assist Components and Requirements

If you're not sure which way to point your customer with regards to Internet Browsers, look no further; we're here to help clear the air!

Internet Browsers and your customers

The Basics

This guide helps you step your customer through turning the Wifi off on their mobile device - great for Virtual Assist users.

Turning off Wifi

Sometimes Google Chrome isn't the set default browser on some phones. Read on how to make it the default and open the link!

How to open the link in Google Chrome

Make sure only the right pictures make it into your Virtual Assessment report

Exclude photos from your reports

Data privacy and ease of use can be top concerns for consumers. Here's how to assure your customers that VA is safe (and easy!) to use.

Easing customer concerns about Virtual Assist

Read on to get some more information on how much data is used while streaming video to Virtual Assist.

Explaining Data Usage to Customers

Read on to learn how you can download the video after you finish your session.

Virtual Assist: Retrieving the video

Read on to learn about the different ways you can connect audio in Virtual Assist.

Audio in Virtual Assist

Read on to find out how two users can participate in a Virtual Assessment.

Conducting Dual Assessments

Key tips and tricks

Got a question about Virtual Assist? Check out our FAQ's here.

Virtual Assist: Frequently Asked Questions

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Here are some common errors when using Virtual Assist, and how to resolve them.

Virtual Assist: Troubleshooting Guide

This is a common issue that users experience when there's security measures in place on their network. Read on to find out how to fix!

Black screen in VA, but the customer says the video is streaming?

Some users might have their camera permissions permanently blocked on their iPhone. Here's how they can turn camera permissions back on!

Allow permissions for the camera on iPhones

Some users might have their camera permissions permanently blocked on their Android phone. Here's how to fix!

Allow permissions for the camera on Androids

If there's poor network conditions or a problem with the user's device, read on to see how you can still run an assessment with VA.

Using Virtual Assist when you can't get a video connection

Using Virtual Assist, but the mobile user can't hear you? In most cases the answer is simple, so make sure you check these items.

Help, the customer can't hear me!

Good news, it's an easy fix! Read on if you're having trouble getting your iPhone to route the Virtual Assist phone call to your Bluetooth.

My iPhone won't connect the Virtual Assist phone call to my Bluetooth Headset.

Did you try hitting the red microphone button? We'll explain that!

Alternative Audio Sharing

If you're having trouble connecting with your customer via SMS, that's okay! There's a couple of things you can do to work around it.

The SMS Isn't Sending!

Need to get a video out, but the status is still set to "Post-processing"? Keep calm and contact support!

My video is stuck in post-processing!

"Unable to configure verification page"

Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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