Virtual Assist
Everything you need to know about Virtual Assist
By Team and 1 other2 authors26 articles
Virtual Assist 2.0 is hereOur beloved hero product, Virtual Assist has had a makeover. Let’s take a look at what this shiny new package has to offer!
How to Use Virtual Assist - a Walk-throughThe basics of using Virtual Assist in your business.
Virtual Assist Components and RequirementsUnderstand the main components of Virtual Assist and their requirements before getting started.
Internet Browsers and your customersIf you're not sure which way to point your customer with regards to Internet Browsers, look no further; we're here to help clear the air!
Turning off WifiThis guide helps you step your customer through turning the Wifi off on their mobile device - great for Virtual Assist users.
How to open the link in Google ChromeSometimes Google Chrome isn't the set default browser on some phones. Read on how to make it the default and open the link!
Exclude photos from your reportsMake sure only the right pictures make it into your Virtual Assessment report
Easing customer concerns about Virtual AssistData privacy and ease of use can be top concerns for consumers. Here's how to assure your customers that VA is safe (and easy!) to use.
Explaining Data Usage to CustomersRead on to get some more information on how much data is used while streaming video to Virtual Assist.
Virtual Assist: Retrieving the videoRead on to learn how you can download the video after you finish your session.
Audio in Virtual AssistRead on to learn about the different ways you can connect audio in Virtual Assist.
Conducting Dual AssessmentsRead on to find out how two users can participate in a Virtual Assessment.
Virtual Assist: Frequently Asked QuestionsGot a question about Virtual Assist? Check out our FAQ's here.
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Virtual Assist: Troubleshooting GuideHere are some common errors when using Virtual Assist, and how to resolve them.
Black screen in VA, but the customer says the video is streaming?This is a common issue that users experience when there's security measures in place on their network. Read on to find out how to fix!
Allow permissions for the camera on iPhonesSome users might have their camera permissions permanently blocked on their iPhone. Here's how they can turn camera permissions back on!
Allow permissions for the camera on AndroidsSome users might have their camera permissions permanently blocked on their Android phone. Here's how to fix!
Using Virtual Assist when you can't get a video connectionIf there's poor network conditions or a problem with the user's device, read on to see how you can still run an assessment with VA.
Help, the customer can't hear me!Using Virtual Assist, but the mobile user can't hear you? In most cases the answer is simple, so make sure you check these items.
My iPhone won't connect the Virtual Assist phone call to my Bluetooth Headset.Good news, it's an easy fix! Read on if you're having trouble getting your iPhone to route the Virtual Assist phone call to your Bluetooth.
Alternative Audio SharingDid you try hitting the red microphone button? We'll explain that!
The SMS Isn't Sending!If you're having trouble connecting with your customer via SMS, that's okay! There's a couple of things you can do to work around it.
My video is stuck in post-processing!Need to get a video out, but the status is still set to "Post-processing"? Keep calm and contact support!
Black screen in VA, but the customer says the video is streaming?This is a common issue that users experience when there's security measures in place on their network. Read on to find out how to fix!
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