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Virtual Assist
Virtual Assist
Everything you need to know about Virtual Assist
24 articles in this collection
Written by
Dominique Tuck
and
Mackenzie Kerridge
Virtual Assist 2.0 is here
Our beloved hero product, Virtual Assist has had a makeover. Let’s take a look at what this shiny new package has to offer!
Written by
Dominique Tuck
Updated over a week ago
The Basics
How to Use Virtual Assist - a Walk-through
The basics of using Virtual Assist in your business.
Written by
Dominique Tuck
Updated over a week ago
Virtual Assist Components and Requirements
Understand the main components of Virtual Assist and their requirements before getting started.
Written by
Dominique Tuck
Updated over a week ago
Internet Browsers and your customers
If you're not sure which way to point your customer with regards to Internet Browsers, look no further; we're here to help clear the air!
Written by
Mackenzie Kerridge
Updated over a week ago
Key tips and tricks
Turning off Wifi
This guide helps you step your customer through turning the Wifi off on their mobile device - great for Virtual Assist users.
Written by
Dominique Tuck
Updated over a week ago
How to open the link in Google Chrome
Sometimes Google Chrome isn't the set default browser on some phones. Read on how to make it the default and open the link!
Written by
Dominique Tuck
Updated over a week ago
Exclude photos from your reports
Make sure only the right pictures make it into your Virtual Assessment report
Written by
Mackenzie Kerridge
Updated over a week ago
Easing customer concerns about Virtual Assist
Data privacy and ease of use can be top concerns for consumers. Here's how to assure your customers that VA is safe (and easy!) to use.
Written by
Dominique Tuck
Updated over a week ago
Explaining Data Usage to Customers
Read on to get some more information on how much data is used while streaming video to Virtual Assist.
Written by
Dominique Tuck
Updated over a week ago
Virtual Assist: Retrieving the video
Read on to learn how you can download the video after you finish your session.
Written by
Dominique Tuck
Updated over a week ago
Audio in Virtual Assist
Read on to learn about the different ways you can connect audio in Virtual Assist.
Written by
Dominique Tuck
Updated over a week ago
Conducting Dual Assessments
Read on to find out how two users can participate in a Virtual Assessment.
Written by
Dominique Tuck
Updated over a week ago
Troubleshooting
Virtual Assist: Frequently Asked Questions
Got a question about Virtual Assist? Check out our FAQ's here.
Written by
Dominique Tuck
Updated over a week ago
Virtual Assist: Troubleshooting Guide
Here are some common errors when using Virtual Assist, and how to resolve them.
Written by
Dominique Tuck
Updated over a week ago
Black screen in VA, but the customer says the video is streaming?
This is a common issue that users experience when there's security measures in place on their network. Read on to find out how to fix!
Written by
Dominique Tuck
Updated over a week ago
Allow permissions for the camera on iPhones
Some users might have their camera permissions permanently blocked on their iPhone. Here's how they can turn camera permissions back on!
Written by
Dominique Tuck
Updated over a week ago
Allow permissions for the camera on Androids
Some users might have their camera permissions permanently blocked on their Android phone. Here's how to fix!
Written by
Dominique Tuck
Updated over a week ago
Using Virtual Assist when you can't get a video connection
If there's poor network conditions or a problem with the user's device, read on to see how you can still run an assessment with VA.
Written by
Dominique Tuck
Updated over a week ago
Help, the customer can't hear me!
Using Virtual Assist, but the mobile user can't hear you? In most cases the answer is simple, so make sure you check these items.
Written by
Dominique Tuck
Updated over a week ago
My iPhone won't connect the Virtual Assist phone call to my Bluetooth Headset.
Good news, it's an easy fix! Read on if you're having trouble getting your iPhone to route the Virtual Assist phone call to your Bluetooth.
Written by
Dominique Tuck
Updated over a week ago
Alternative Audio Sharing
Did you try hitting the red microphone button? We'll explain that!
Written by
Dominique Tuck
Updated over a week ago
The SMS Isn't Sending!
If you're having trouble connecting with your customer via SMS, that's okay! There's a couple of things you can do to work around it.
Written by
Dominique Tuck
Updated over a week ago
My video is stuck in post-processing!
Need to get a video out, but the status is still set to "Post-processing"? Keep calm and contact support!
Written by
Dominique Tuck
Updated over a week ago
Black screen in VA, but the customer says the video is streaming?
This is a common issue that users experience when there's security measures in place on their network. Read on to find out how to fix!
Written by
Dominique Tuck
Updated over a week ago