Virtual Assist

Virtual Assist 2.0 is here

Our beloved hero product, Virtual Assist has had a makeover. Let’s take a look at what this shiny new package has to offer!

Written by Dominique Tuck
Updated over a week ago

How to Use Virtual Assist - a Walk-through

The basics of using Virtual Assist in your business.

Written by Dominique Tuck
Updated over a week ago

Virtual Assist Components and Requirements

Understand the main components of Virtual Assist and their requirements before getting started.

Written by Dominique Tuck
Updated over a week ago

Internet Browsers and your customers

If you're not sure which way to point your customer with regards to Internet Browsers, look no further; we're here to help clear the air!

Written by Mackenzie Kerridge
Updated over a week ago

Turning off Wifi

This guide helps you step your customer through turning the Wifi off on their mobile device - great for Virtual Assist users.

Written by Dominique Tuck
Updated over a week ago

How to open the link in Google Chrome

Sometimes Google Chrome isn't the set default browser on some phones. Read on how to make it the default and open the link!

Written by Dominique Tuck
Updated over a week ago

Exclude photos from your reports

Make sure only the right pictures make it into your Virtual Assessment report

Written by Mackenzie Kerridge
Updated over a week ago

Easing customer concerns about Virtual Assist

Data privacy and ease of use can be top concerns for consumers. Here's how to assure your customers that VA is safe (and easy!) to use.

Written by Dominique Tuck
Updated over a week ago

Explaining Data Usage to Customers

Read on to get some more information on how much data is used while streaming video to Virtual Assist.

Written by Dominique Tuck
Updated over a week ago

Virtual Assist: Retrieving the video

Read on to learn how you can download the video after you finish your session.

Written by Dominique Tuck
Updated over a week ago

Audio in Virtual Assist

Read on to learn about the different ways you can connect audio in Virtual Assist.

Written by Dominique Tuck
Updated over a week ago

Conducting Dual Assessments

Read on to find out how two users can participate in a Virtual Assessment.

Written by Dominique Tuck
Updated over a week ago

Virtual Assist: Frequently Asked Questions

Got a question about Virtual Assist? Check out our FAQ's here.

Written by Dominique Tuck
Updated over a week ago

Virtual Assist: Troubleshooting Guide

Here are some common errors when using Virtual Assist, and how to resolve them.

Written by Dominique Tuck
Updated over a week ago

Black screen in VA, but the customer says the video is streaming?

This is a common issue that users experience when there's security measures in place on their network. Read on to find out how to fix!

Written by Dominique Tuck
Updated over a week ago

Allow permissions for the camera on iPhones

Some users might have their camera permissions permanently blocked on their iPhone. Here's how they can turn camera permissions back on!

Written by Dominique Tuck
Updated over a week ago

Allow permissions for the camera on Androids

Some users might have their camera permissions permanently blocked on their Android phone. Here's how to fix!

Written by Dominique Tuck
Updated over a week ago

Using Virtual Assist when you can't get a video connection

If there's poor network conditions or a problem with the user's device, read on to see how you can still run an assessment with VA.

Written by Dominique Tuck
Updated over a week ago

Help, the customer can't hear me!

Using Virtual Assist, but the mobile user can't hear you? In most cases the answer is simple, so make sure you check these items.

Written by Dominique Tuck
Updated over a week ago

My iPhone won't connect the Virtual Assist phone call to my Bluetooth Headset.

Good news, it's an easy fix! Read on if you're having trouble getting your iPhone to route the Virtual Assist phone call to your Bluetooth.

Written by Dominique Tuck
Updated over a week ago

Alternative Audio Sharing

Did you try hitting the red microphone button? We'll explain that!

Written by Dominique Tuck
Updated over a week ago

The SMS Isn't Sending!

If you're having trouble connecting with your customer via SMS, that's okay! There's a couple of things you can do to work around it.

Written by Dominique Tuck
Updated over a week ago

My video is stuck in post-processing!

Need to get a video out, but the status is still set to "Post-processing"? Keep calm and contact support!

Written by Dominique Tuck
Updated over a week ago

Black screen in VA, but the customer says the video is streaming?

This is a common issue that users experience when there's security measures in place on their network. Read on to find out how to fix!

Written by Dominique Tuck
Updated over a week ago