Virtual Assist

Everything you need to know about Virtual Assist

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21 articles in this collection
Written by Dominique Tuck
Troubleshooting

Virtual Assist: Frequently Asked Questions

Got a question about Virtual Assist? Check out our FAQ's here.
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Written by Dominique Tuck
Updated over a week ago

Virtual Assist: Troubleshooting Guide

Here are some common errors when using Virtual Assist, and how to resolve them.
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Written by Dominique Tuck
Updated over a week ago

Black screen in VA, but the customer says the video is streaming?

This is a common issue that users experience when there's security measures in place on their network. Read on to find out how to fix!
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Written by Dominique Tuck
Updated over a week ago

Allow permissions for the camera on iPhones

Some users might have their camera permissions permanently blocked on their iPhone. Here's how they can turn camera permissions back on!
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Written by Dominique Tuck
Updated over a week ago

Allow permissions for the camera on Androids

Some users might have their camera permissions permanently blocked on their Android phone. Here's how to fix!
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Written by Dominique Tuck
Updated over a week ago

Using Virtual Assist when you can't get a video connection

If there's poor network conditions or a problem with the user's device, read on to see how you can still run an assessment with VA.
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Written by Dominique Tuck
Updated over a week ago

Help, the customer can't hear me!

Using Virtual Assist, but the mobile user can't hear you? In most cases the answer is simple, so make sure you check these items.
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Written by Dominique Tuck
Updated over a week ago

My iPhone won't connect the Virtual Assist phone call to my Bluetooth Headset.

Good news, it's an easy fix! Read on if you're having trouble getting your iPhone to route the Virtual Assist phone call to your Bluetooth.
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Written by Dominique Tuck
Updated over a week ago

Alternative Audio Sharing

Did you try hitting the red microphone button? We'll explain that!
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Written by Dominique Tuck
Updated over a week ago

The SMS Isn't Sending!

If you're having trouble connecting with your customer via SMS, that's okay! There's a couple of things you can do to work around it.
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Written by Dominique Tuck
Updated over a week ago

My video is stuck in post-processing!

Need to get a video out, but the status is still set to "Post-processing"? Keep calm and contact support!
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Written by Dominique Tuck
Updated over a week ago