Sometimes we hear about how a customer tried to open a link but an error message came up stating the browser is unsupported, and recommends to use a different browser.
This is in place to provide advice in the event our platform systems detect an incompatible browser; however, things may still be unclear as to where to go from here!
iOS customers (i.e. Apple iPhone, iPad, etc)
iPhones are unique devices for many reasons, and in the case of our Platform, that is no exception.
For iPhone (and/or any Apple device) users, we recommend the Safari browser, as our Platform is uniquely configured to work with this browser at an optimal level.
iPhone users may have other Internet Browsers installed on their device, but keep in mind other browsers will often fail or not load the SMS link provided to the customer.
If this is the case, you can guide the customer to do the following;
Copy the link from the SMS message.
Open the Safari browser.
Paste the copied link into the Website Address bar of Safari and press "Go".
Android customers (i.e Samsung, Google, OnePlus, etc.)
Recommended: GOOGLE CHROME
Android devices are generally more fluid devices than iOS devices, in the sense that they are more open to customisation and users configuring them exactly as they please.
With that being said, Android often come installed with a native browser (i.e owned and operated by the device company), which acts as the default browser. An example is the Samsung Internet browser for Samsung devices (the app is labelled just "Internet".)
Some users may install various third-party browsers aside from Google Chrome, including but not limited to:
Fortunately, if customers own an Android device, they often will have already installed Chrome prior to you speaking with them, or Chrome may even be installed by default with the factory settings of the device (such as with Google Pixels, for example) so there's no need to worry in that case!