Key tips and tricks
By Mackenzie and 1 other2 authors8 articles
Turning off WifiThis guide helps you step your customer through turning the Wifi off on their mobile device - great for Virtual Assist users.
How to open the link in Google ChromeSometimes Google Chrome isn't the set default browser on some phones. Read on how to make it the default and open the link!
Exclude photos from your reportsMake sure only the right pictures make it into your Virtual Assessment report
Easing customer concerns about Virtual AssistData privacy and ease of use can be top concerns for consumers. Here's how to assure your customers that VA is safe (and easy!) to use.
Explaining Data Usage to CustomersRead on to get some more information on how much data is used while streaming video to Virtual Assist.
Virtual Assist: Retrieving the videoRead on to learn how you can download the video after you finish your session.
Audio in Virtual AssistRead on to learn about the different ways you can connect audio in Virtual Assist.
Conducting Dual AssessmentsRead on to find out how two users can participate in a Virtual Assessment.