Codafication

This guide helps you step your customer through turning the Wifi off on their mobile device - great for Virtual Assist users.

Turning off Wifi

Sometimes Google Chrome isn't the set default browser on some phones. Read on how to make it the default and open the link!

How to open the link in Google Chrome

Make sure only the right pictures make it into your Virtual Assessment report

Exclude photos from your reports

Data privacy and ease of use can be top concerns for consumers. Here's how to assure your customers that VA is safe (and easy!) to use.

Easing customer concerns about Virtual Assist

Read on to get some more information on how much data is used while streaming video to Virtual Assist.

Explaining Data Usage to Customers

Read on to learn how you can download the video after you finish your session.

Virtual Assist: Retrieving the video

Read on to learn about the different ways you can connect audio in Virtual Assist.

Audio in Virtual Assist

Read on to find out how two users can participate in a Virtual Assessment.

Conducting Dual Assessments

Mackenzie Kerridge

Team Codafication

Key tips and tricks

Find answers and get help from Intercom Support and Community Experts

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