Codafication

Got a question about Virtual Assist? Check out our FAQ's here.

Virtual Assist: Frequently Asked Questions

Here are some common errors when using Virtual Assist, and how to resolve them.

This is a common issue that users experience when there's security measures in place on their network. Read on to find out how to fix!

Some users might have their camera permissions permanently blocked on their iPhone. Here's how they can turn camera permissions back on!

Some users might have their camera permissions permanently blocked on their Android phone. Here's how to fix!

If there's poor network conditions or a problem with the user's device, read on to see how you can still run an assessment with VA.

Using Virtual Assist, but the mobile user can't hear you? In most cases the answer is simple, so make sure you check these items.

Good news, it's an easy fix! Read on if you're having trouble getting your iPhone to route the Virtual Assist phone call to your Bluetooth.

Did you try hitting the red microphone button? We'll explain that!

If you're having trouble connecting with your customer via SMS, that's okay! There's a couple of things you can do to work around it.

Need to get a video out, but the status is still set to "Post-processing"? Keep calm and contact support!

Find answers and get help from Intercom Support and Community Experts

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