Within Crunchwork, financial terminology has been aligned for more cohesion, now using the ‘Markup’ label and calculation in the following Apps:

Depending on the account's preference, users now have the option to toggle either 'Markup', 'Margin' or 'None' per Account, to display on financial records.

We know that job cost control is important to our clients, and that there are challenges with tracking the line items through the life cycle of a claim. To help manage this, we’re introducing the ability to manage quote line items by status so you can keep track of the progress of each line item throughout the repair process.

In this update, we’re including:

You can read more about Line Item Management here.

The ENData integration will now allow suppliers to submit Scopes, Make Safes and Variations via API.

Crunchwork now leverages Amazon Comprehend in emails synced with Email Ingress to understand customer and client sentiment from text in emails. This will provide you with more tools to build processes to support better customer relations and complaint management.

We’ve made some major improvements to site performance with three times more requests per second.

This new app allows restorers to maintain an inventory of restoration equipment, book equipment to jobs and invoice for equipment. To enable this app, please contact the Customer Success team.

Included in Asset Manager, this feature means Asset labels now print the warehouse location rather than the organisation details of the logged-in user.

We’re upgrading quotes and purchase orders to have pre-defined group labels, making it easier to control what appears on your financial documents.

A new way to quickly go back to the top of a quote and invoice instead of excessively scrolling.

This feature allows you to hide the totals boxes per each group, so that more line items are visible on the screen.

The Time Tracking app allows you to add time-tracking records against jobs to reliably track, report and invoice. When enabled, this becomes a new app in your menu.

With Time Tracking enabled, you will be able to see your timesheets from the Dashboards app.

Email replies in Cr

unchwork allow you to track and record all emails sent from Crunchwork and responded to from your supply chain. Any email that's sent from Crunchwork can now be replied to and attached against its related job with this feature. You can read more about it here.

There are a few changes to the job schedule page:

Jobs in Pulse now display a summary of purchase orders for ease of use. This feature helps Builders track the authorised amount spent across purchase orders, so that they can track how much they've spent, and invoice correctly at the end of the job.

We've been listening to your feedback, and have now added a new table that summarises quotes, purchase orders and invoice information against each Project and Job. You will now be able to clearly reference the total values of authorised quotes, and purchase orders, and then track outgoing invoices in one single view.

We’ve updated the contact cards to replace the teal highlights with the standard blue for clickable phone numbers and addresses.

We’ve updated the 'edit project type' page to include better account assignment and user experience.

The Jump-to menu has been updated to state job types clearly.

The filter now allows users to sort your job attachments by alphabetical order and upload date/time.

We’ve improved the user interface for dashboard filtering.

We’ve improved the mobile user interface.

You can now choose to create a job allocation at the time of sending a purchase order. Organisations may want to review their current processes for handling job allocations. Please inquire with the Customer Success team to configure external job allocation.

AP teams may record received invoices against a purchase order, so that they can track budget when reconciling trade progress invoices.

Crunchwork organisations with multiple offices may record office contact information via Organisation Details, which can now dynamically apply unique org details contact information onto outgoing PDFs.

We’ve updated the wording on the Purchase Order from ‘reports’ to ‘safety documents (including JSA, SWMS and CoC as required)’.

The benefit now is that it’s very clear about what kind of documents we require from the trade before payment, which is standard within the industry.

You can now search purchase orders by zone.

Invoices will now allow you to select contacts as the invoice recipient.

You can now search the invoices app by invoice type, invoice totals, issue date and due date.

Invoices made via the merge quote feature will now provide the source quote against each invoice item.

A new way to quickly go back to the top of a quote and invoice instead of excessively scrolling.

We’ve upgraded the Admin Portal to give you more options for managing users' permissions and settings. You can now set timezones manually, give users individual authority limits and give them access to view more dashboards. The users' list will also now display more results per page.

Configuration Portal has a new layout! The side panel is now the primary mode of setting navigation.

Mobile users can now access the appointment contact phone number and directions to the appointment from the Calendar day view.

Zones can now have a priority for job allocation set.

You can now apply multiple zones to a vendor profile with an improved zone selector component.

This improves the user experience when managing available service zones on a vendor profile.

You can now assign a project type to an account on the 'Account edit' page.

This enhancement provides mobile users with an indication that the link they opened isn't optimized for mobile.