Have you just tried to submit a report, and found that the document didn't automatically go to the attachments folder and sync with Opus?

How to Troubleshoot

  • Try clicking "Create" > "Assessment PDF". If the PDF generation failed, this indicates there's a problem with the files in the attachments folder.

  • We cannot add .docx, .mov, mp4, .xlsx pr zip files to the report. Please ensure that you have not added any files to the attachments other than image files.

  • If this is the case, you will need to create the PDF manually by using the "Create" button and choosing the Assessment and Builders report images.

  • To submit the report now, complete the "Submit report to insurer" task once more. If you already have, create this task again and complete it.

The PDF generates successfully! What next?

  • Try uploading the PDF manually yourself to the project attachments.

  • If the upload is successful, you will need to submit the report again.

  • To submit the report again, complete the "Submit report to insurer" task once more. If you already have, create this task again and complete it.

It's something else, what now?

We can help! Simply send us a message at support@codafication.com and we can help troubleshoot further.

For the full web site, click here.

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