All activities and actions made on a claim or job can easily accessed by all users in the "Timeline" feature. To access the Timeline, find the tab next to "Edit" on your project or job, and click "Timeline". See below the list of events and records that are traced in the timeline feature.
Use the SYSTEM GENERATED toggle to switch between workflow generated actions versus real user actions.
Events Tracked
Record created
Record Status changed
Record Fields changed
Call
SMS
Email
Task - created/updated/status changed
Note
Standard Record Types
Pulse Project
Pulse Job
Quote
Quote Revision
Invoice
Purchase Order
Report Writer Report
‘Reference’ Summary text for each Record Type
Pulse Project: project.reference
Pulse Job: job.reference
Quote: ‘number ${quote.quoteNumber}’
Purchase Order: ‘number ${po.purchaseOrderNumber}’
Invoice: ‘number ${invoice.invoiceNumber}’
Report: report.reference
Timeline Events Specification
Record Type | EventType | Summary | Description |
[App/Project/Job] created | [App/Project/Job_type] - [Reference] created |
| |
[App/Project/Job] created | [App/Project/Job_type] - [Reference] created | Duplicated from [App/Project/Job_type] - [Reference] | |
[App/Project/Job] field updated | (if =1)[App/Project/Job_type] - [Reference] - [Section] - [Field_label] (if > 1) [App/Project/Job_type] - [Reference] - [x] fields updated | Click View to see updated field/s | |
[App/Project/Job] status set | [App/Project/Job_type] -[Reference] status set to [status] |
| |
[App/Project/Job] status updated | [App/Project/Job_type] -[Reference] status updated from [status] to [status] |
| |
[App/Project/Job] archived | [App/Project/Job_type] - [Reference] archived |
| |
Call | Call made | Call to [contact_name] - [number] - [duration] on [App/Project/Job_type] - [Reference] | [description] |
Call | Call deleted | Record of call to [contact_name] - [number] - [duration] on [App/Project/Job_type] - [Reference] deleted | [description] |
SMS | SMS sent | SMS to [contact_name] - [number] on [App/Project/Job_type] - [Reference] | [message] |
SMS | SMS deleted | Record of SMS to [contact_name] - [number] on [App/Project/Job_type] - [Reference] deleted | [message] |
Email sent | Email to [contact_name] - [email_address] on [App/Project/Job_type] - [Reference] | Click View to see message | |
Email deleted | Record of email to [contact_name] - [email_address] on [App/Project/Job_type] - [Reference] deleted | Click View to see message | |
Pulse Task | Task created | [task_name] created on [App/Project/Job_type] - [Reference] | Click View to see task |
Pulse Task | Task updated | [task_name] updated on [App/Project/Job_type] - [Reference] | Click View to see task |
Pulse Task | Task completed | [task_name] completed on [App/Project/Job_type] - [Reference] | [reason] |
Pulse Task | Task deleted | [task_name] deleted on [App/Project/Job_type] - [Reference] | [reason] |
Pulse Note | Note created | New note on [App/Project/Job_type] - [Reference] | [note] [attachment_name] |
Pulse Note | Note deleted | Note on [App/Project/Job_type] - [Reference] deleted | [note] [attachment_name] |
Pulse Role | Role assigned | [Role] assigned to [user_full_name] on [App/Project/Job_type] - [Reference] |
|
Pulse Role | Role updated | [Role] updated from [user_full_name] to [user_full_name] on [App/Project/Job_type] - [Reference] |
|
Attachment | Attachment uploaded | [number] attachments uploaded on [App/Project/Job_type] - [Reference] | Click View to see attachment/s |
Attachment | Attachment deleted | [number] attachments deleted on [App/Project/Job_type] - [Reference] | Click View to see attachment/s |
Attachment | Attachment updated | [attachment_title] updated on [App/Project/Job_type] - [Reference] | [title] → [new_title], |