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Where can I see a timeline and audit history of the Project and Job?
Where can I see a timeline and audit history of the Project and Job?

Audit trails exist on both the project and job level, so you can easily trace the history of communications, tasks and more for your claims.

Team Codafication avatar
Written by Team Codafication
Updated over a week ago

All activities and actions made on a claim or job can easily accessed by all users in the "Timeline" feature. To access the Timeline, find the tab next to "Edit" on your project or job, and click "Timeline". See below the list of events and records that are traced in the timeline feature.

Use the SYSTEM GENERATED toggle to switch between workflow generated actions versus real user actions.

Events Tracked

  • Record created

  • Record Status changed

  • Record Fields changed

  • Call

  • SMS

  • Email

  • Task - created/updated/status changed

  • Note

Standard Record Types

  • Pulse Project

  • Pulse Job

  • Quote

  • Quote Revision

  • Invoice

  • Purchase Order

  • Report Writer Report

‘Reference’ Summary text for each Record Type

Pulse Project: project.reference

Pulse Job: job.reference

Quote: ‘number ${quote.quoteNumber}’

Purchase Order: ‘number ${po.purchaseOrderNumber}’

Invoice: ‘number ${invoice.invoiceNumber}’

Report: report.reference

Timeline Events Specification

Record Type

EventType

Summary

Description

[App/Project/Job] created

[App/Project/Job_type] - [Reference] created

[App/Project/Job] created

[App/Project/Job_type] - [Reference] created

Duplicated from [App/Project/Job_type] - [Reference]

[App/Project/Job] field updated

(if =1)[App/Project/Job_type] - [Reference] - [Section] - [Field_label]

(if > 1)

[App/Project/Job_type] - [Reference] - [x] fields updated

Click View to see updated field/s

[App/Project/Job] status set

[App/Project/Job_type] -[Reference] status set to [status]

[App/Project/Job] status updated

[App/Project/Job_type] -[Reference] status updated from [status] to [status]

[App/Project/Job] archived

[App/Project/Job_type] - [Reference] archived

Call

Call made

Call to [contact_name] - [number] - [duration] on [App/Project/Job_type] - [Reference]

[description]

Call

Call deleted

Record of call to [contact_name] - [number] - [duration] on [App/Project/Job_type] - [Reference] deleted

[description]

SMS

SMS sent

SMS to [contact_name] - [number] on [App/Project/Job_type] - [Reference]

[message]

SMS

SMS deleted

Record of SMS to [contact_name] - [number] on [App/Project/Job_type] - [Reference] deleted

[message]

Email

Email sent

Email to [contact_name] - [email_address] on [App/Project/Job_type] - [Reference]

Click View to see message

Email

Email deleted

Record of email to [contact_name] - [email_address] on [App/Project/Job_type] - [Reference] deleted

Click View to see message

Pulse Task

Task created

[task_name] created on [App/Project/Job_type] - [Reference]

Click View to see task

Pulse Task

Task updated

[task_name] updated on [App/Project/Job_type] - [Reference]

Click View to see task

Pulse Task

Task completed

[task_name] completed on [App/Project/Job_type] - [Reference]

[reason]

Pulse Task

Task deleted

[task_name] deleted on [App/Project/Job_type] - [Reference]

[reason]

Pulse Note

Note created

New note on [App/Project/Job_type] - [Reference]

[note]

[attachment_name]

Pulse Note

Note deleted

Note on [App/Project/Job_type] - [Reference] deleted

[note]

[attachment_name]

Pulse Role

Role assigned

[Role] assigned to [user_full_name] on [App/Project/Job_type] - [Reference]

Pulse Role

Role updated

[Role] updated from [user_full_name] to [user_full_name] on [App/Project/Job_type] - [Reference]

Attachment

Attachment uploaded

[number] attachments uploaded on [App/Project/Job_type] - [Reference]

Click View to see attachment/s

Attachment

Attachment deleted

[number] attachments deleted on [App/Project/Job_type] - [Reference]

Click View to see attachment/s

Attachment

Attachment updated

[attachment_title] updated on [App/Project/Job_type] - [Reference]

[title] → [new_title],
[description] → [new_description]

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