See below options for both iPhone and Android devices:

iPhone (https://support.apple.com/en-au/HT204023)

  • 1. Open the Settings app, then Cellular (sometimes visible as Mobile)

  • 2. Press on "Personal Hotspot", or "Set Up Personal Hotspot" if it's your first time doing so.

  • 3. On your affected device (i.e laptop, computer, etc), open your network settings and navigate to the WiFi options.

  • 4. Select your Hotspot from the WiFi network list, and enter your Hotspot password if prompted.

    • Note: you can set your Hotspot password on your mobile device in the Hotspot settings.

  • 5. Once your computer indicates it has connected successfully to your Hotspot, try to visit any generic website (eg. http://www.bom.gov.au/ , https://www.news.com.au/) to ensure the internet connectivity is working as expected.

  • 6. Once you confirm connectivity is good to go, you can try to replicate the issue you were having originally with our Platform.

Android (https://www.androidauthority.com/mobile-hotspot-setup-631280/)

  • Note: the above article may not apply to all Android devices as there can be some variation. For more support with this, please refer to your device's User Manual for specifics.

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As a general rule, if the issue you were originally experiencing DOES NOT happen when connected to your Hotspot, there's something happening with your desired Network that is preventing or blocking a normal work flow. This can include but is not limited to:

  • Overcrowed/ overloaded internet connection

  • Poor signal strength

  • VPN-related connectivity issues

  • and more!

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